Problems Logging in
Not found message and resetting your passphrase
Robert Shough avatar
Written by Robert Shough
Updated over a week ago

'Not found' Message?

If you are receiving the following message, your CybSafe Administrator may not have created an account for you yet. 

Please contact your CybSafe Administrator at your organisation to get you set up on the platform. If you are unsure who is your CybSafe Administrator, contact us

SSO Login Issues

If your organisation uses Single Sign On and you cannot login with it, contact your IT department or CybSafe admin to ensure you are added to the platform and that your SSO is live.

If your organisation uses the "Passphrase Backstop" feature, you will have been prompted to set a backup passphrase when first logging in using SSO. You are able to use that passphrase along with your SSO email address to login to CybSafe. Simply click "I have an original CybSafe Login" and enter your details.

Further Issues

Ensure you are not using an alias email to login to CybSafe. You must use the email address your administrator used when adding you to the platform.

If you have an original CybSafe login and cannot login, follow the steps here to reset your passphrase.

Still have questions?

If you still have questions, you can contact the CybSafe team via We’re on hand to help resolve any further issues!

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