Engagement is a feature designed to automate the process of making sure your people login and complete CybSafe. The aim of this feature is to reduce the CybSafe Administrator's work should your people ignore or miss invitation emails and nudge emails.
Nudge emails will be automatically sent out once a week leading up to the deadline you set, and in the final week this will change to once a day and is triggered at 9am the next day of the schedule.
You can change the settings for your Engagement campaigns. To do so:
First select Administration > Learning Settings from the left hand menu of the CybSafe dashboard. You’ll see the following:
From here you can tweak settings accordingly.
You can set when you want your people to start completing CybSafe under "Course start date" , and how long you want to give them to complete under "Completion time frame".
You can also disable invitations from being sent automatically when a user is added to the platform by a CybSafe Administrator. Do this by turning on "Manual Invitations"
Please note that "Course Completion reminders" and "Login reminders" will go out to your people if turned on, regardless of if they have been invited either manually or automatically.
You can view the Welcome and Reminder emails, along with all other emails the platform sends out, by going to the Awareness Toolkit. Underneath 'Getting started with CybSafe', select 'Automatic learning engagement emails' for a full list of emails the platform sends out and previews of them.
Still have questions?
If you still have questions, you can contact the CybSafe team via email@example.com. We’re on hand to help resolve any further issues!