💡Please Note: Learning settings will be configured within learning campaigns once we make a few more tweaks under the hood.
Overview
You can use our Learning settings to automate reminders for your users to login to CybSafe for the first time and complete their Learning. There are other settings you may find useful to manage your learning campaigns.
Emails will be automatically sent out once a week leading up to any deadlines set, in the final week this will change to once a day.
You can find your Learning settings, in the Guide menu > Learning > Learning settings.
⚠️ Please note! That depending how you manage your module assignment, you will have different options to choose from on this menu.
The two options are assigning module using Learning campaigns or for older customer you may assign modules using Group management.
Learning campaigns - Learning Settings
By default all settings are turned off, below is what the settings menu looks like when learning campaigns are enabled.
Settings
You have the following settings to determine:
Choose whether invitations are triggered automatically - Turn this setting on if you would like your users to receive an email from the CybSafe platform as soon as they are uploaded. If this is turned off you can invite your users manually.
Login reminders - Turn this on to chase those users who are yet to sign up.
Please note these emails will go out to your users as soon as the setting is turned on even if they have not been invited manually or automatically.
Send welcome email - Turn this on if you would like your users to receive a welcome email once they have signed in for the first time.
Send reset notification email - Choose whether to notify your users that they have been reset.
Keep users enrolled in campaigns: This setting determines whether users should be disqualified from a learning campaign they’re no longer qualified to be part of. For instance they moved from the HR to the Finance team.
Learning campaign grace period (days) - Set the minimum number of days before a user can be asked to redo a particular module via campaigns and workflows.
You can view any emails sent out in our Awareness Toolkit. Underneath 'Getting started with CybSafe', select 'Automatic learning engagement emails'.
Group management - Learning Settings
By default all settings are turned off, below is what the settings menu looks like when you assign modules using group management.
Settings
You have the following settings to determine:
Choose whether invitations are triggered automatically - Turn this setting on if you would like your users to receive an email from the CybSafe platform as soon as they are uploaded. If this is turned off you can invite your users manually.
Login reminders - Turn this on to chase those users who are yet to sign up.
Please note these emails will go out to your users as soon as the setting is turned on even if they have not been invited manually or automatically.
Send welcome email - Turn this on if you would like your users to receive a welcome email once they have signed in for the first time.
Course completion reminders - Turn this on if you would like CybSafe to nudge your users until they have completed their assigned modules. Users will not receive this email until they have logged in to CybSafe and will stop receiving it after they complete their modules.
Course start date - You can set when you want your people to start completing CybSafe.
Please note this setting is only applicable to customer who are not assigning learning using our Learning Campaigns.
Completion time frame - Determines how long the reminder emails will be sent out for. Once a user passes this time frame they will no longer receive reminder emails.
Please note this setting is only applicable to customer who are not assigning learning using our Learning Campaigns.
Module to be completed (optional) - Set the number of modules you would like your users to complete during the completion timeframe. Once a user completes the set number of modules they will stop being sent course completion reminder emails.
Please note this setting is only applicable to customer who are not assigning learning using our Learning Campaigns.
Reset type - Select what date you would like to reset your users course progress from for all modules.
Please note this setting is only applicable to customer who are not assigning learning using our Learning Campaigns.
Send reset notification email - Choose whether to notify your users that they have been reset.
You can view any emails sent out in our Awareness Toolkit. Underneath 'Getting started with CybSafe', select 'Automatic learning engagement emails'.
Scheduling
CybSafe calculates the first working day of the week, based on the country code, for example for EMEA clients, this is a Sunday. The emails will only be sent on working days.
The day of the week a user receives an email is not always universal on your account. It will be weekly on whichever date is most recent for the user, from the following:
Course start date
User created date
Account created date
Meaning that if your account was created on a Monday and users are created at the same time, they would receive reminders on a Monday.
If the course start date is the following Tuesday, it will be weekly on a Tuesday.
If a user is created the following Wednesday, that user would receive them weekly on a Wednesday.
Still have questions?
If you still have questions, you can contact the CybSafe team via support@cybsafe.com. We’re on hand to help resolve any further issues!