Creating individual users manually

  1. Select “People” from the menu on the left hand side of your dashboard.

  2. Next, click the “Add” button to manually create an individual user.

  3.  Fill in the details and click 'Submit'.

  4.  At this point, if you’d like to add a group, simply follow the instructions on creating a group here.

Importing multiple users

  1.  First, select “People” then "Upload by CSV" from the menu on the left hand side of your dashboard.

  2. Create your CSV file (you can download our sample template for guidance on what your CSV file should look like), then import your CSV file by following the on-screen instructions. Your CSV File should look something like this:

    Be Sure to follow the instructions for creating your CSV file.
    Do not edit the headers of our template they are case sensitive and must be accurate for the import to work.

    The headings must remain in English for the import to work.
    Please use our Country Codes as they are the only ones accepted by our Platform.
    User Type (User or Admin) must be written in English.
    We recommend uploading users in batches, around 500 lines in your CSV is suitable but the platform can handle more. This also makes any troubleshooting easier.

  3. Next, click the “Choose file” button to start importing your users.

  4. Review the results, the status of your import will be recorded in the CSV Import history Table. Should there be any errors you can download an error report to correct the issues and attempt the upload for the failed users.

You can also setup User Provisioning for automated user Management.

Still have questions?

If you still have questions, you can contact the CybSafe team via We’re on hand to help resolve any further issues!

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