Opening Hours

CybSafe Support offers the following service levels during Normal Business Hours: 8.00 am to 6.00 pm local UK time, each Business Day (excluding UK public holidays)

Contacting Support

There are many ways to contact CybSafe Support, however, we recommend that you raise a support ticket to using our predetermined template below. This ensures that we get all the required details to investigate the issue.

When raising an issue, it is critical to supply accurate and detailed information to ensure the issue is resolved as quickly as possible. 

The following information should be provided when relevant to the issue:-

Severity level of fault

Customer Success Team



CybSafe Role

Tim Marchant


Customer Support Executive

Jessie Auguste


Customer Success Executive

Ben Robinson


Customer Success Executive

Rob Shough


Customer Success Manager

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