Opening Hours

Contacting Support

Using the Support Widget

Troubleshooting CybSafe


Opening Hours

CybSafe Support offers the following service levels during Normal Business Hours: 8.00 am to 6.00 pm local UK time, each Business Day (excluding UK public holidays)


Contacting Support

There are many ways to contact CybSafe Support, however, we recommend that you raise a support ticket to support@cybsafe.com using our predetermined template below. This ensures that we get all the required details to investigate the issue.

When raising an issue, it is critical to supply accurate and detailed information to ensure the issue is resolved as quickly as possible. 

The following information should be provided when relevant to the issue:

Information

Details

Issue Description

Steps to Replicate

Describe what you expected to happen

Additional Information

Please provide screenshots where applicable.


Using the Support Widget

For smaller issues, or questions about the platform, you can also use our support widget.

Administrators will find the widget in the bottom right corner of the CybSafe app. Clicking it will bring up the widget, with an option to message Customer Support or look at our Help Centre articles.

You can also use the widget to offer suggestions for product improvements, or ask CybSafe for best practice advice.

Depending on if you bought CybSafe via one of our Partners, you may not access to the full support widget. For full details of your support agreement, please contact your partner.


Troubleshooting CybSafe

Please consult our troubleshooting guide when reporting an issue to Customer Support. You will find fixes to common issues, and guidance on how to provide us with information to more quickly resolve your query.


Still have questions?

If you still have questions, you can contact the CybSafe team via support@cybsafe.com. We’re on hand to help resolve any further issues!

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