Many of our customers ask us whether they can send our platform emails from their company domain, to ensure their people know that CybSafe emails are legitimate and get through.

We send digitally signed, secure emails from To guarantee high deliverability, CybSafe emails are not sent from any domain except our own. To ensure that everyone will recognise and engage with CybSafe emails, here are a few things you can do:

  1. Allowlist our address to ensure all our emails come through to your people
  2. Ask to see what our emails look like. Contact and request a high resolution PDF of our emails so you can recognise what they look like.
  3. Communicate with your people about CybSafe and attach some images of our emails. Make sure they know how important our emails are so they can expect and engage with them. For an example communication email click here

Still have any questions?

If you still have any questions, you can contact the team at and we will be happy to answer any further concerns.

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